POLICIES

Upholstery is not inexpensive. It is a hand-crafted skill and it is reusing, recycling and reducing waste. If the piece is not worth upholstering, we will advise so. Good manufacturers pieces are worth upholstery. If the structure is sound, it makes sense.

UPHOLSTERY All estimates are “fabric off, fabric on” with no repairs. Repairs, “fixes”, pillow inserts, casings, new cushion cores, and arm covers are A’ la carte.  If there are to be changes to the design of the existing piece, there will be additional costs in doing this and must be discussed prior to the estimate. When the item’s fabric is being stripped in preparation for upholstery and another layer of fabric is found, an additional stripping fee will be added to the invoice. To start the project, a 30% non-refundable deposit to schedule the project into the queue. The amount is taken off the invoice upon completion. Once the item(s) come into Bayside to start the process, it takes about 8 weeks. We accept cash or checks for payment.

     An estimate expires one month from the date of it being given.  This means we are not obligated to the estimate price as prices may have changed.  Once an estimate is agreed upon, any changes to that estimate will require an updated estimate.

  FABRIC : The yardage requirements are based on solid fabric at 54” wide.  If there is a pattern, the yardage will need to be recalculated as well as the estimate. The estimate is based on plain fabric @ 54” wide. Prints, velvet, vinyl, leather are in addition to the estimate. Every pattern has a “vertical” and “horizontal” number that is used to determine extra yardage.  The fabric cost is in addition to the labor cost.  The shipping, service provider tax and sales tax charges are added to the invoice.  Fabric selection is the first step in the process after the acceptance of the estimate.

     We sell various manufacturer’s fabrics.  If you would like to come in and select one, please make an appointment.  We take the time to ensure your goals for this piece are reached.  Warranty for our upholstery with fabric purchased through us is six months from the date of delivery to the client’s home with normal wear-and-tear, normal use and care. On purchased fabric, if something’s been used to clean it that is not recommended, the warranty is null and void.

Designers: On COM fabric, there is no warranty for fabric not purchased through us. When fabric is brought/shipped to us, it is the responsibility of the sender to check the fabric/leather for approval to move forward with upholstery. Please note: Vinyl and velvet add 25% to the sewing estimate. Leather and thick tapestry fabrics adds 50% to the sewing estimate. Type of material needs to be communicated for the estimate. Linen needs to be upholstery weight of 11-15oz or have a backing applied before arrival. We require 15,000 DR or higher for upholstery.

REPAIRS DURING UPHOLSTERY : If repairs to a piece are declined by the client and upon removal of the old fabric there are needed repairs, we reserve the right to go ahead with minimal repairs so that the upholstery process is not hindered. The charges for this will be added to the invoice. Any significant repairs will be discussed with the client.

On large projects, there may be an administrative fee due to the managing of the projects. If there are any shipping charges from out-of-state or out-of-country, those charges will be added to the invoice.

SERVICE CALLS Clients requiring an in-home service repair can have one scheduled. There is a service fee for that area zone that covers the first hour of the service. After that, the service is billed in 15 minute increments. Long distance service calls are charged a “travel time” expense. We try to group services together to keep this cost down for the client. We reserve the right to change/cancel appointments in order to group them together. We stand behind the structural repairs under normal wear and tear circumstances for six months. We are not responsible for the warranty of motors and switches from a manufacturer that we exchange out for a client.

CANCELLATION POLICY: We require a one week notice of cancellation for a service call. The minimum zone fee will be expected if the cancellation happens under this time frame.

REPAIRS On installed/replaced parts from manufacturers, we only warranty the labor. Any service that requires parts from a manufacturer are the responsibility of the client either to get them to Bayside or their home for the service. We warrantee repairs for six months unless otherwise stated in a disclaimer on the invoice due to the nature of the break or repair.